Help Center Kroton Call Center

Specializing in customer service and networks, they will provide the configuration service of the exclusive trademarks represented by us. A kind service is our best tool.

2400 calls answered each year.

Call from Lima or Provinces. We will answer your call and you may make many consults about your equipment in a reliable way.

2000qualified technicians.

Duly trained professionals with the necessary expertise in the issue. Our experience allows us to give a reliable diagnosis about the equipment status, thus providing fast and efficient solutions.

Do you have any consultation or problem with your equipment’s configuration?

Lima
715-1640

Lima
715-1641

Provincia
0-800-772-77

Business Hours

Monday to Saturday 9am to 9pm
Sunday: 10am to 5pm
Call Center Frequently Asked Questions:
  • 1. Do I need to learn about networks or computer issues in order to configure the equipment?

    Answer: Yes, it is necessary to have basic notions about the computer functions. In this way, the technician can perform our main mission, that is to say, to give the best solution. It is worth to highlight that, if you do not know about technologies, our technicians are highly qualified to face any challenge. The essential aspecv  is the users support.

     

  • 2. What Can I do if the central number does not answer?

    Answer: If you do not get any answer, we have other ways to contact: send us an e-mail to backoffice@kroton.com.pe, indicating your name, equipment model, contact number and we will contact you.

  • 3. What kind of Help will I receive through the Call Center lines?

    Answer: This channel only deals with technical consultations and configurations.

  • 4. What data must I provide in order to be serviced by the Call Center?

    Answer: Just the complete series number of your equipment under configuration  is needed.

  • 5. What happens if the equipment keeps on out of service after being serviced by the Call Center?

    Answer: In this case, you would have to use the guarantee service. To put the guarantee into force,  we have available two premises in Lima and Miraflores. Their work hours are Monday to Saturday from 10 AM to 7PM.

Technical Support

2 headquarters in Lima

Headquarters:

Lima: Av. Garcilazo de la vega 1251, Stand 148 - CC. Compuplaza

Miraflores: Av. Petit Thouars 5653, Stand 3029 - CC. Compuplaza
Frequent Answer Questions – Technical service
  • 1. In which instances must I use the technical support?

    You can use it in several instances.  If you look forward to answer some doubt, if you need a simple configuration (To change the network name, the configuration, the IP direction), if you need to update your device firmware and you do not know how to do it, the technical area, in the area support is available

  • 2. Do I have to submit any document in order to get to the service?

    Yes, the payment voucher (original or copy is the document to be submitted. This document will allow us to generate the registry of your service in our database in order to ensure that the equipment was purchased from our dealers.

  • 3. Do I have to pay some amount for the service provided?

    No, the service provided by us is cost free. No payment for service is required. To submit the voucher of payment is enough.

  • 4. What can I do if the technician reviews the equipment and its condition is very bad?

    If we identify the bad functioning of the equipment, we can Help you by changing the merchandise, provided that the necessary stock is available to us. Conversely, we will not generate the internship process of the equipment as well as its further change.

  • 5. Does the Technical Support Area work from Monday to Sunday?

    No. The support area works from Monday to Saturday from 10 am to 7pm.

Customer’s service

Warehouse location::
Av. Petit Thouars 3460, San Isidro - Lima
Technical Call Center Telephone:
(511) 611-1200
Kroton Address:
Calle Gral. Felipe Santiago Salaverry Mz. K Lote 18 Urb. EL Pino, San Luis - Lima