Guarantee and Technical Assistance
Trademarks serviced
Procedures standarized by manufacturers for the equipment diagnosis
Guarantee Process Flow
Consult your equipment status in Guarantee
Frequently Asked Questions Guarantee and Technical Service
- 1. What do I need for the guarantee of my equipment to enter into force?
Answer: You can go to any guarantee center in Lima. The technical review will be made just upon the presentation of the voucher of your merchandise and the previous review of the series number. “
*KROTON SAC reserves the right to provide the guarantee service to products not included in its database.
- 2. How long does the product will remain for its review?
Answer: The equipment will be reviewed upon 48 hours. Sometimes the review is faster and the immediate guarantee change may be generated**
** Review methods of change per guarantee.
- 3. If I live in a province, how can I do to get my guarantee enter into force?
Answer: If you live in a province and you are a final user, you must carry the voucher to the store where your equipment was bought and they will send us the equipment in order to process your guarantee.
- 4. Do I have to pay some amount for my equipment entry for guarantee?
Answer: No, the service provided by us is fully free cost. That is why we request the payment voucher of the equipment entered upon the guarantee entry.
- 5. How can I know the status of the guarantee entered by me?
Answer: You can call up to the following numbers in order to know your guarantee’s status:
LIMA: 01-6281796
PROVINCES: 01-446-5401
Guarantee Policy
Brands that apply
Guarantee Service
LIMA – IMMEDIATE EXCHANGE
Procedure for final users in order to identify the situation of the guarantee that is being entered.
This procedure will take place in both guarantee centers (Miraflores and Lima).
Two possibilities can occur:
The guarantee enters as TECHNICAL SUPPORT when the technician establishes that the equipment works properly and just a firmware and/or configuration updating is needed.
The guarantee enters as TECHNICAL SERVICE when the technician establishes that the equipment does not work properly and the equipment must be changed. It will take place immediately.
LIMA – WITHOUT STOCK FOR EXCHANGE
This procedure will take place upon the preliminary review and the identification of the equipment on guarantee upon entrance by technical service, provided that the guarantee center does not have the necessary stock for replacement. For this reason, the Logistics area will be contacted for the replenishment. In this point, the customer will be notified that his/her merchandise will be replaced upon a maximum term of 30 days.
This procedure will take place in both guarantee centers (Miraflores and Lima)
Customer’s service
Warehouse location::
Calle Chinchon Nro. 395, San Isidro - Lima
Calle Chinchon Nro. 395, San Isidro - Lima
Technical Call Center Telephone:
(511) 611-1200
(511) 611-1200
Kroton Address:
Calle Gral. Felipe Santiago Salaverry Nro. 161, Urb. EL Pino, San Luis - Lima
Calle Gral. Felipe Santiago Salaverry Nro. 161, Urb. EL Pino, San Luis - Lima